customer service faqs

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PURCHASES

1) How soon will my order arrive?
Orders received by 11am PST will ship that same day. Orders received after 11am PST will ship the very next business day. You will receive a tracking number via email once your order is shipped.

2) What is your Return Policy? 

3) I purchased TOWA Stem Cell Activation Serum and I have a question about how it is working. Who can I contact?
Please contact us for any and all questions related to your purchase.

We are happy to assist you!

TOWA CUSTOMER SERVICE:
Email 24 hours a day:  customerservice@towaproducts.com 

SHOPPING

1) Do you offer promotions or sale items?
We may occasionally offer promotions. Please join our email list to receive information on all upcoming launches, news and promotions. Join now.

2) Do you offer any free samples?
Currently we do not offer a sampling program. As our commitment to you, we will happily refund any product that is not satisfactory if returned within 30 days from date of purchase.

3) Do you offer gift certificates?
We are happy to process a gift certificate for you. Please contact Customer Service in order to fulfill this request.

TOWA CUSTOMER SERVICE:
1-844-ALL-BEAUTY (255-2328) : Monday-Friday, 9am-5:30pm PST
or email 24 hours a day:  customerservice@towaproducts.com 

4) Can I purchase the product in a store near me?
Currently we only offer TOWA’s proprietary Stem Cell Activating Serum exclusively on our website. We may occasionally offer this product through other select retail channels. Please join our email list to receive information on all upcoming launches, news and promotions. Join now. (link to Email Signup form)

SHIPPING

1) Do you ship worldwide?
Currently we only ship within the Unites States. Join our email list for alerts on our expansion of distribution.

2) Do you ship to PO boxes?
Yes, we do ship to PO boxes.

3) What are the shipping options available and the costs?
Please refer to our Shipping Policy.

4) What if my order was damaged en route?
If you receive a damaged shipment, please contact Customer Service immediately and within 7 days of notification of delivery we will offer a full refund.

TOWA CUSTOMER SERVICE:
Email 24 hours a day:  customerservice@towaproducts.com 

5) How can I track my order?
A tracking number will be sent to you via email when your order leaves our facility. If you misplace your tracking number, please contact Customer Service.

TOWA CUSTOMER SERVICE:
Email 24 hours a day:  customerservice@towaproducts.com