shipping policy

---

Your satisfaction is important to us. If you are unsatisfied with your product, you can return it for a full refund (less shipping and handling) up to 30 days from the date of purchase. The product must be returned with its original receipt, in its original packaging, and with a Return Authorization number (see below). We may delay or deny your return if it does not meet these standards.

If your product arrives damaged, please return it following the instructions below within 7 days of notification of delivery. We will provide you with a prepaid mailing label for your return.

To return merchandise, please call or email our Customer Service at:

     TOWA CUSTOMER SERVICE:
  Monday-Friday, 9am-5:30pm PST
    or email 24 hours a day: customerservice@towaproducts.com

A Return Authorization number and a prepaid shipping label will be provided via email. Please make sure to clearly mark the Return Authorization number on the outside of the box and include all original components, packaging and packing slip in order to receive a full refund. Once the product is received, we will credit the full amount to your purchasing credit/debit card (less shipping and handling). If the product arrives damaged, you will not be charged for shipping and handling. Please allow up to 30 days for credit to appear on your statement.